At Karoo Consultancy, we are committed to delivering professional, responsive and high-quality services. If a client or community member has a concern, we welcome the opportunity to address it promptly and respectfully. Complaints can be made verbally or in writing and are acknowledged within three business days. We review all matters objectively and confidentially, provide a clear response outlining actions taken, and keep clients informed throughout the process.. Feedback and complaint outcomes are used to continuously improve our services and engagement practices.

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