Mary Hoodless

I am a specialist organisational development consultant. I can facilitate change in your organisation to increase the capability of the organisation.

Mary Hoodless

Areas of expertise include:

  • Governance

  • Policy creation

  • Strategic planning

  • Leadership development

  • Partnership development

  • Workforce capability, capacity and redesign

  • Project management

  • Research and development of quality management systems and processes

  • Funding applications

I have spent 16 years honing my skills in an executive management position in the field of health and community services. My role included research and education portfolios. During this time, I managed the organisation’s registered training organisation and held a (.5FTE) research position with the University of Melbourne.

In 2011, I launched my business as a specialist organisational development consultant with a goal to assist clients to align the vision, mission and values of their organisation with their desired outcomes and hence to reinvigorate the organisation.   

Recent projects for high profile clients include:


  • The establishment of contemporary governance structures and processes:  governance capability framework/skills matrix, policy development across key areas of governance, delegation instruments, integrated risk management framework, reporting and training.

  • Facilitate board self-assessments in reference to the ACNC Standards for Governance, AICD recommendations for good governance and board check


  • The development of strategic plans informed by an analysis of the internal and external environment including a community engagement strategy. Facilitation of vision, mission, values and key strategic objectives, performance indicators and development of operational plans.

Organisational Capability Review

  • Implementing full organisational capability reviews resulting in a sustainable restructure implementing a new corporate and operational system.

Alliances and Amalgamations

  • The facilitation of formal interagency relationships including Memorandums of Understanding (MOUs) and formal amalgamations of not for profit organisations.

  • The development of multi-sector alliances.

Business Development

  • Completed business development projects analysing the external market, options and opportunities and internal capacity and capability.

Community Services

  • Comprehensive service reviews and tactical response plans (CHSP, HCPs, programs and NDIS)

  • Strategic planning with aged care providers: analysing the external (PESTLIE), internal environment and community expectations.

  • NDIS readiness self-assessments

  • Market analysis

  • Internal reviews in reference to Standards

  • Setting up and evaluating Consumer Directed Care Packages

  • Developed client/carer/volunteer and staff manuals

  • Developed policies and procedures

  • Delivered staff/board & volunteer training

  • Developed transition out and continuity/contingency plans

  • Facilitated transition of Consumer Care Packages to other providers

  • Facilitated successful applications to become an Approved Aged Care Providers

  • Ongoing support and assistance with the various changes to CHSP and Consumer Directed Care Packages

  • Project managed transitioning out of the sector

Community Health and Wellbeing Planning

  • The development of health and community wellbeing profile (combined socio-demographic, epidemiological, community engagement, policy & evidence informed needs assessment).

  • Development of service (delivery) plans.

Consumer/Community Engagement

  • Facilitated various community engagement and consultation activities for a variety of sectors.

Operational Plans

  • The development of operational plans using a variety of software programs in consultation with stakeholders.

Policy & Procedures

  • Development of policies and procedures for compliance, operations, quality and human resources.

Project Management

  • Managed a range of projects: organisational redesign, transitioning out of services, recruitment, CHSP quality review.

Workforce Capability Plan

  • Developed and implemented workforce capability plans aligned to the organisation’s strategic plans

Board/Staff/Volunteer Training Resources and delivery

  • Developed and range of training e-learning and other training resources.

  • Delivered training, face to face and on line (MOODLE)

  • Sessional lecturer – Bachelor of Applied Management

  • Delivered leadership and mentoring programs

Human Resource Management

  • Delivered merit-based recruitment training

  • Participated on various interview panels

  • Prepared merit-based recruitment policies, procedures and performance-based position descriptions

  • Prepared orientation and probationary programs and manuals

Research & Higher Education

  • Sessional Lecturer Bachelor of Applied Management

  • Undertaken and published research in the aged care sector

  • Accredited invigilator  


Qualifications / Awards / Achievements


  • Bachelor of Nursing, (BN, RN)

  • Diploma of Management, Dip Bus

  • Diploma of Project Management

  • Diploma of Population Health

  • Certificate IV Training and Assessment

  • Graduate Certificate of Education (Tertiary)

  • Master of Applied Science (Research). (MCNA MAICD)


  • Australian Institute of Company Directors

  • Albury Northside Chamber of Commerce

  • Organisational Development Australia

  • Alumni – La Trobe University and Federation University

  • ANCC Regional Consultant Group


  • 2014 Golden Key International Honour Society Academic Award (

  • 2009- 2013: University of Melbourne: Honorary Appointment within the faculty of Medicine, Dentistry and Health Sciences as a Fellow

  • 1999: La Trobe University Honorary Associate in the School of Nursing Faculty of Health Sciences in recognition of significant contribution to the Faculty

Board and Volunteer Positions

  • Committee Member:  Regional Development Australia – Murray

  • President: Jingellic & District Pastoral Agricultural and Horticultural Society

  • Community Safety Assistant/Training Officer: Jingellic Rural Fire Service

  • Committee Member: Friends of Walwa Community Emergency Response Team

  • Committee Member: Albury Northside Chamber of Commerce Regional Consultant Group

Publications & Conferences

 I have published articles in national and international peer reviewed journals and presented at national and international conferences.